Summary of Services
Customer Service & Retention
Market/Customer Service Surveys
Customer Service Training
Improved Direct Mail Response
Trade Show Follow-up
Customer Service ConsultingIn todays market, how you service your customers after the sale is as important as the quality of the product or service you provide. Customer service is more than providing a quality product on time. It includes everything from the way your staff answer the telephones, to the policies and procedures you establish to govern how various situations should be handled.
TELETEMPS will evaluate your customer
service personnel and procedures by placing one of our professional associates in your
office. This person can be known to your staff as a TELETEMPS
associate or, if you prefer, as one of your new employees with no connection to an outside
source. Then offer a detailed analysis of your operation and solutions to keep you on
track. We also provide a mystery shopping service to determine how your employees
handle customers over the telephone. TELETEMPS
will evaluate how employees treat those they call and receive calls from, whether enough
calls are being made, the amount of time spent on calls, and what happens to the leads
sent to other departments. After we make our recommendations we will, upon request,
provide training to help bring your customer services staff up to industry standards.
Well Help You Hire A Telemarketing StaffSometimes it is more cost effective to hire and manage your own in-house staff of telesales representatives. TELETEMPS will help make sure your staff is as good as we are. We will interview prospective employees; work with your human resources professional to design salary structures, incentives and to help make appropriate hires. Well also train your new staff members, if needed, and develop a departmental structure for you if necessary.